Returns & Exchanges
At NATKINATM Swiss Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization Code.
Secure Packaging
Carefully place your jewellery in its original NATKINATM presentation box and secure it within a padded shipping envelope to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our Swiss headquarters for inspection.
Quality Inspection & Refund
Once our artisans confirm the item is in its original condition, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing