Frequently Asked Questions
Everything you need to know about our Swiss-crafted jewellery and services.
Where is NATKINATM jewellery manufactured?
All our pieces are designed and crafted in Switzerland, adhering to the highest standards of Swiss horology and jewellery excellence to ensure premium quality and durability.
Do you offer international shipping?
Yes, we ship our jewellery worldwide. Delivery times vary by region, but most international orders arrive within 5-10 business days via our secure courier partners.
What materials do you use in your collections?
We use only high-grade materials, including 18K gold, 925 sterling silver, and ethically sourced gemstones. Each piece is hypoallergenic and nickel-free.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale and cannot be returned.
Does my jewellery come with a warranty?
Every NATKINATM purchase includes a 2-year international warranty that covers manufacturing defects. This reflects our commitment to Swiss quality and craftsmanship.
How should I care for my Swiss jewellery?
To maintain its brilliance, we recommend cleaning your jewellery with a soft cloth and avoiding contact with harsh chemicals, perfumes, or salt water.